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Viewing articles tagged help and support
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4
Beginners Guide To eCommerce
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Configuration
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Beginners Guide To eCommerce
(4)
Configuration
(64)
Design and Layout
(12)
Developer and API information
(3)
Management and Administration
(48)
Marketing and Promotions
(32)
Support and Customer Relations
(16)
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Viewing articles tagged 'help and support'
Creating Help Desk Only Admins
If you would like to create administrators that access only the help desk, you can create admin...
Managing Knowledgebase Articles
To add a new knowledgebase article, click on Create Article in Help and Support >...
Managing FAQs
Frequently Asked Questions or FAQs allow you to publish some issues your customers may ask on a...
Managing Knowledgebase Categories
To add new knowledgebase categories, go to Help and Support > Knowledgebase > KB...
Managing Support Categories
To create more support categories, you can go to Help and Support > Support Tickets >...
Managing Support Tickets
To view your support tickets, go to Help and Support > Support Tickets > Active Tickets....
Setting Predefined Replies
Predefined replies allow you to respond easier to support issues. If you would like to have...
Support Settings
The integrated help desk and ticketing system in eCommerce Suite allows your clients and visitors...
What are Instant Answers?
Instant Answers allows you to show different knowledgebase entries based on what the user is...
What is a Knowledgebase?
The knowledgebase module allows you to setup a help and documentation section on your site....
What is Simple Forum?
The simple forum module allows you to build community among your members by allowing them to...
Managing FAQs
To Add Frequently Asked Questions to your Site, follow these steps: Click on FAQ > Create...
Setting User Moderators
If you want regular users to be able to moderate threads and posts in the simple forum module,...
Managing Forum Categories
To view your forum categories, go to Help and Support > Simple Forum > Forum Categories....
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Tag Cloud
settings
configuration
email
captcha
api
cron
automation
offline mode
eu cookie
shipping
invoices
taxes
admin
tinymce
wysiwyg
marketing
tracking
affiliates
commissions
content
blog
disqus
comments
images
phpmailer
security
support
kb
forum
system
backup
administrators
permissions
backups
contacts
payment gateways
modules
help and support
faqs
currencies
addresses
orders
cms
tags
affiliate marketing
JAM
installation
licensing
getting started
eCommerce Suite
getting strted
overview
maintenance
admins
admin groups
payment options
email templates
restore
logs
updates
locations
localization
license
zones
tax rates
tax classes
languages
UPS
FedEx
USPS
users
members
products
inventory
digital
downloads
subscriptions
recurring payments
memberships
gift certificates
affiliate products
product categories
brands
suppliers
product filters
product attributes
product specifications
product reviews
wish lists
content management
blog comments
blog categories
blog groups
site pages
basic pages
site builder
slide shows
system pages
image manager
image gallery
download files
video manager
site maps
promotion
affiliate groups
traffic
affiliate payments
affiliate tools
banners
social media
affiliate stores
replicated web sites
affiliate integration
promotions
management
reports
statistics
tickets
knowledgebase
simple forum
design
layout
themes
logo
icons
members area
templates
site menus
forms
development
profile photos
upload
facebook
social logins
network marketing
auto logout
admin timer
session timer
web design
Support
My Support Tickets
Announcements
Knowledgebase
Downloads
Network Status
Open Ticket
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