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Viewing articles tagged help and support
Categories
4
Beginners Guide To eCommerce
64
Configuration
12
Design and Layout
48
Management and Administration
32
Marketing and Promotions
16
Support and Customer Relations
Categories
Beginners Guide To eCommerce
(4)
Configuration
(64)
Design and Layout
(12)
Management and Administration
(48)
Marketing and Promotions
(32)
Support and Customer Relations
(16)
Tag Cloud
addresses
admin
admin groups
admin timer
administrators
admins
affiliate groups
affiliate integration
affiliate marketing
affiliate payments
affiliate products
affiliate stores
affiliate tools
affiliates
api
auto logout
automation
backup
backups
banners
basic pages
blog
blog categories
blog comments
blog groups
brands
captcha
cms
comments
commissions
configuration
contacts
content
content management
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design
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digital
disqus
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eCommerce Suite
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email templates
eu cookie
facebook
faqs
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forms
forum
getting started
getting strted
gift certificates
help and support
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JAM
kb
knowledgebase
languages
layout
license
licensing
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logo
logs
maintenance
management
marketing
members
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modules
network marketing
offline mode
orders
overview
payment gateways
payment options
permissions
phpmailer
product attributes
product categories
product filters
product reviews
product specifications
products
profile photos
promotion
promotions
recurring payments
replicated web sites
reports
restore
security
session timer
settings
shipping
simple forum
site builder
site maps
site menus
site pages
slide shows
social logins
social media
statistics
subscriptions
suppliers
support
system
system pages
tags
tax classes
tax rates
taxes
templates
themes
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tinymce
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Viewing articles tagged 'help and support'
Creating Help Desk Only Admins
If you would like to create administrators that access only the help desk, you can create admin...
Managing Knowledgebase Articles
To add a new knowledgebase article, click on Create Article in Help and Support >...
Managing FAQs
Frequently Asked Questions or FAQs allow you to publish some issues your customers may ask on a...
Managing Knowledgebase Categories
To add new knowledgebase categories, go to Help and Support > Knowledgebase > KB...
Managing Support Categories
To create more support categories, you can go to Help and Support > Support Tickets >...
Managing Support Tickets
To view your support tickets, go to Help and Support > Support Tickets > Active Tickets....
Setting Predefined Replies
Predefined replies allow you to respond easier to support issues. If you would like to have...
Support Settings
The integrated help desk and ticketing system in eCommerce Suite allows your clients and visitors...
What are Instant Answers?
Instant Answers allows you to show different knowledgebase entries based on what the user is...
What is a Knowledgebase?
The knowledgebase module allows you to setup a help and documentation section on your site....
What is Simple Forum?
The simple forum module allows you to build community among your members by allowing them to...
Managing FAQs
To Add Frequently Asked Questions to your Site, follow these steps: Click on FAQ > Create...
Setting User Moderators
If you want regular users to be able to moderate threads and posts in the simple forum module,...
Managing Forum Categories
To view your forum categories, go to Help and Support > Simple Forum > Forum Categories....
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Tag Cloud
addresses
admin
admin groups
admin timer
administrators
admins
affiliate groups
affiliate integration
affiliate marketing
affiliate payments
affiliate products
affiliate stores
affiliate tools
affiliates
api
auto logout
automation
backup
backups
banners
basic pages
blog
blog categories
blog comments
blog groups
brands
captcha
cms
comments
commissions
configuration
contacts
content
content management
cron
currencies
design
development
digital
disqus
download files
downloads
eCommerce Suite
email
email templates
eu cookie
facebook
faqs
FedEx
forms
forum
getting started
getting strted
gift certificates
help and support
icons
image gallery
image manager
images
installation
inventory
invoices
JAM
kb
knowledgebase
languages
layout
license
licensing
localization
locations
logo
logs
maintenance
management
marketing
members
members area
memberships
modules
network marketing
offline mode
orders
overview
payment gateways
payment options
permissions
phpmailer
product attributes
product categories
product filters
product reviews
product specifications
products
profile photos
promotion
promotions
recurring payments
replicated web sites
reports
restore
security
session timer
settings
shipping
simple forum
site builder
site maps
site menus
site pages
slide shows
social logins
social media
statistics
subscriptions
suppliers
support
system
system pages
tags
tax classes
tax rates
taxes
templates
themes
tickets
tinymce
tracking
traffic
updates
upload
UPS
users
USPS
video manager
web design
wish lists
wysiwyg
zones
Support
My Support Tickets
Announcements
Knowledgebase
Downloads
Network Status
Open Ticket
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