Knowledgebase

Viewing articles tagged 'help and support'

If you would like to create administrators that access only the help desk, you can create admin...

To add a new knowledgebase article, click on Create Article in Help and Support >...

Managing FAQs

Frequently Asked Questions or FAQs allow you to publish some issues your customers may ask on a...

To add new knowledgebase categories, go to Help and Support > Knowledgebase > KB...

To create more support categories, you can go to Help and Support > Support Tickets >...

To view your support tickets, go to Help and Support > Support Tickets > Active Tickets....

Predefined replies allow you to respond easier to support issues. If you would like to have...

The integrated help desk and ticketing system in eCommerce Suite allows your clients and visitors...

Instant Answers allows you to show different knowledgebase entries based on what the user is...

The knowledgebase module allows you to setup a help and documentation section on your site....

The simple forum module allows you to build community among your members by allowing them to...

Managing FAQs

To Add Frequently Asked Questions to your Site, follow these steps: Click on FAQ > Create...

If you want regular users to be able to moderate threads and posts in the simple forum module,...

To view your forum categories, go to Help and Support > Simple Forum > Forum Categories....