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Beginners Guide To eCommerce
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settings configuration email captcha api cron automation offline mode eu cookie shipping invoices taxes admin tinymce wysiwyg marketing tracking affiliates commissions content blog disqus comments images phpmailer security support kb forum system backup administrators permissions backups contacts payment gateways modules help and support faqs currencies addresses orders cms tags affiliate marketing JAM installation licensing getting started eCommerce Suite getting strted overview maintenance admins admin groups payment options email templates restore logs updates locations localization license zones tax rates tax classes languages UPS FedEx USPS users members products inventory digital downloads subscriptions recurring payments memberships gift certificates affiliate products product categories brands suppliers product filters product attributes product specifications product reviews wish lists content management blog comments blog categories blog groups site pages basic pages site builder slide shows system pages image manager image gallery download files video manager site maps promotion affiliate groups traffic affiliate payments affiliate tools banners social media affiliate stores replicated web sites affiliate integration promotions management reports statistics tickets knowledgebase simple forum design layout themes logo icons members area templates site menus forms development profile photos upload facebook social logins network marketing auto logout admin timer session timer web design

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Viewing articles tagged 'help and support'

Creating Help Desk Only Admins If you would like to create administrators that access only the help desk, you can create admin... Managing Knowledgebase Articles To add a new knowledgebase article, click on Create Article in Help and Support >... Managing FAQs Frequently Asked Questions or FAQs allow you to publish some issues your customers may ask on a... Managing Knowledgebase Categories To add new knowledgebase categories, go to Help and Support > Knowledgebase > KB... Managing Support Categories To create more support categories, you can go to Help and Support > Support Tickets >... Managing Support Tickets To view your support tickets, go to Help and Support > Support Tickets > Active Tickets.... Setting Predefined Replies Predefined replies allow you to respond easier to support issues.  If you would like to have... Support Settings The integrated help desk and ticketing system in eCommerce Suite allows your clients and visitors... What are Instant Answers? Instant Answers allows you to show different knowledgebase  entries based on what the user is... What is a Knowledgebase? The knowledgebase module allows you to setup a help and documentation section on your site.... What is Simple Forum? The simple forum module allows you to build community among your members by allowing them to... Managing FAQs To Add Frequently Asked Questions to your Site, follow these steps: Click on FAQ > Create... Setting User Moderators If you want regular users to be able to moderate threads and posts in the simple forum module,... Managing Forum Categories To view your forum categories, go to Help and Support > Simple Forum > Forum Categories....
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settings configuration email captcha api cron automation offline mode eu cookie shipping invoices taxes admin tinymce wysiwyg marketing tracking affiliates commissions content blog disqus comments images phpmailer security support kb forum system backup administrators permissions backups contacts payment gateways modules help and support faqs currencies addresses orders cms tags affiliate marketing JAM installation licensing getting started eCommerce Suite getting strted overview maintenance admins admin groups payment options email templates restore logs updates locations localization license zones tax rates tax classes languages UPS FedEx USPS users members products inventory digital downloads subscriptions recurring payments memberships gift certificates affiliate products product categories brands suppliers product filters product attributes product specifications product reviews wish lists content management blog comments blog categories blog groups site pages basic pages site builder slide shows system pages image manager image gallery download files video manager site maps promotion affiliate groups traffic affiliate payments affiliate tools banners social media affiliate stores replicated web sites affiliate integration promotions management reports statistics tickets knowledgebase simple forum design layout themes logo icons members area templates site menus forms development profile photos upload facebook social logins network marketing auto logout admin timer session timer web design

  Support

  My Support Tickets   Announcements   Knowledgebase   Downloads   Network Status   Open Ticket