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Beginners Guide To eCommerce
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addresses admin admin groups admin timer administrators admins affiliate groups affiliate integration affiliate marketing affiliate payments affiliate products affiliate stores affiliate tools affiliates api auto logout automation backup backups banners basic pages blog blog categories blog comments blog groups brands captcha cms comments commissions configuration contacts content content management cron currencies design development digital disqus download files downloads eCommerce Suite email email templates eu cookie facebook faqs FedEx forms forum getting started getting strted gift certificates help and support icons image gallery image manager images installation inventory invoices JAM kb knowledgebase languages layout license licensing localization locations logo logs maintenance management marketing members members area memberships modules network marketing offline mode orders overview payment gateways payment options permissions phpmailer product attributes product categories product filters product reviews product specifications products profile photos promotion promotions recurring payments replicated web sites reports restore security session timer settings shipping simple forum site builder site maps site menus site pages slide shows social logins social media statistics subscriptions suppliers support system system pages tags tax classes tax rates taxes templates themes tickets tinymce tracking traffic updates upload UPS users USPS video manager web design wish lists wysiwyg zones

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Viewing articles tagged 'help and support'

Creating Help Desk Only Admins If you would like to create administrators that access only the help desk, you can create admin... Managing Knowledgebase Articles To add a new knowledgebase article, click on Create Article in Help and Support >... Managing FAQs Frequently Asked Questions or FAQs allow you to publish some issues your customers may ask on a... Managing Knowledgebase Categories To add new knowledgebase categories, go to Help and Support > Knowledgebase > KB... Managing Support Categories To create more support categories, you can go to Help and Support > Support Tickets >... Managing Support Tickets To view your support tickets, go to Help and Support > Support Tickets > Active Tickets.... Setting Predefined Replies Predefined replies allow you to respond easier to support issues.  If you would like to have... Support Settings The integrated help desk and ticketing system in eCommerce Suite allows your clients and visitors... What are Instant Answers? Instant Answers allows you to show different knowledgebase  entries based on what the user is... What is a Knowledgebase? The knowledgebase module allows you to setup a help and documentation section on your site.... What is Simple Forum? The simple forum module allows you to build community among your members by allowing them to... Managing FAQs To Add Frequently Asked Questions to your Site, follow these steps: Click on FAQ > Create... Setting User Moderators If you want regular users to be able to moderate threads and posts in the simple forum module,... Managing Forum Categories To view your forum categories, go to Help and Support > Simple Forum > Forum Categories....
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addresses admin admin groups admin timer administrators admins affiliate groups affiliate integration affiliate marketing affiliate payments affiliate products affiliate stores affiliate tools affiliates api auto logout automation backup backups banners basic pages blog blog categories blog comments blog groups brands captcha cms comments commissions configuration contacts content content management cron currencies design development digital disqus download files downloads eCommerce Suite email email templates eu cookie facebook faqs FedEx forms forum getting started getting strted gift certificates help and support icons image gallery image manager images installation inventory invoices JAM kb knowledgebase languages layout license licensing localization locations logo logs maintenance management marketing members members area memberships modules network marketing offline mode orders overview payment gateways payment options permissions phpmailer product attributes product categories product filters product reviews product specifications products profile photos promotion promotions recurring payments replicated web sites reports restore security session timer settings shipping simple forum site builder site maps site menus site pages slide shows social logins social media statistics subscriptions suppliers support system system pages tags tax classes tax rates taxes templates themes tickets tinymce tracking traffic updates upload UPS users USPS video manager web design wish lists wysiwyg zones

  Support

  My Support Tickets   Announcements   Knowledgebase   Downloads   Network Status   Open Ticket