Viewing articles tagged 'help and support'

 Creating Help Desk Only Admins

If you would like to create administrators that access only the help desk, you can create admin...

 Managing Knowledgebase Articles

To add a new knowledgebase article, click on Create Article in Help and Support >...

 Managing FAQs

Frequently Asked Questions or FAQs allow you to publish some issues your customers may ask on a...

 Managing Knowledgebase Categories

To add new knowledgebase categories, go to Help and Support > Knowledgebase > KB...

 Managing Support Categories

To create more support categories, you can go to Help and Support > Support Tickets >...

 Managing Support Tickets

To view your support tickets, go to Help and Support > Support Tickets > Active Tickets....

 Setting Predefined Replies

Predefined replies allow you to respond easier to support issues.  If you would like to have...

 Support Settings

The integrated help desk and ticketing system in eCommerce Suite allows your clients and visitors...

 What are Instant Answers?

Instant Answers allows you to show different knowledgebase  entries based on what the user is...

 What is a Knowledgebase?

The knowledgebase module allows you to setup a help and documentation section on your site....

 What is Simple Forum?

The simple forum module allows you to build community among your members by allowing them to...

 Managing FAQs

To Add Frequently Asked Questions to your Site, follow these steps: Click on FAQ > Create...

 Setting User Moderators

If you want regular users to be able to moderate threads and posts in the simple forum module,...

 Managing Forum Categories

To view your forum categories, go to Help and Support > Simple Forum > Forum Categories....