Viewing articles tagged 'tickets'

 Creating Help Desk Only Admins

If you would like to create administrators that access only the help desk, you can create admin...

 Managing Support Categories

To create more support categories, you can go to Help and Support > Support Tickets >...

 Managing Support Tickets

To view your support tickets, go to Help and Support > Support Tickets > Active Tickets....

 Setting Predefined Replies

Predefined replies allow you to respond easier to support issues.  If you would like to have...

 Support Settings

The integrated help desk and ticketing system in eCommerce Suite allows your clients and visitors...

 What are Instant Answers?

Instant Answers allows you to show different knowledgebase  entries based on what the user is...