Setting Predefined Replies

Predefined replies allow you to respond easier to support issues. 

If you would like to have predefined replies to automatically load when answering tickets, you can add them in Help and Support > Predefined Replies. Click on the Create Reply button.  Set the following:

  • Title – Title for this predefined reply
  • Ticket Subject – Subject for this predefined reply
  • Reply Content – Content to auto load for this reply

You can then load any predefined reply when reviewing tickets in your help desk.

  • help and support, tickets
  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

Support Settings

The integrated help desk and ticketing system in eCommerce Suite allows your clients and visitors...

Managing Support Tickets

To view your support tickets, go to Help and Support > Support Tickets > Active Tickets....

What are Instant Answers?

Instant Answers allows you to show different knowledgebase  entries based on what the user is...

Managing Support Categories

To create more support categories, you can go to Help and Support > Support Tickets >...

Creating Help Desk Only Admins

If you would like to create administrators that access only the help desk, you can create admin...