Predefined replies allow you to respond easier to support issues.
If you would like to have predefined replies to automatically load when answering tickets, you can add them in Help and Support > Predefined Replies. Click on the Create Reply button. Set the following:
- Title – Title for this predefined reply
- Ticket Subject – Subject for this predefined reply
- Reply Content – Content to auto load for this reply
You can then load any predefined reply when reviewing tickets in your help desk.