Viewing articles tagged 'kb'


 Managing Knowledgebase Articles

To add a new knowledgebase article, click on Create Article in Help and Support > Knowledgebase. On the Article Details page, set the following: KB Title – The Title of your knowledgebase article KB Body – The Content your knowledgebase...


 What is a Knowledgebase?

The knowledgebase module allows you to setup a help and documentation section on your site.  Create different categories and articles to publish that can help your customers search for answers to issues that may arise with your eCommerce site,...


 Support Settings

Help Desk Enable Support Tickets Support URL Redirect – If you want to use a different help desk, you can set the URL for it here Enable Support File Attachments – Allow members to upload support file attachments Set the support...