What is a Knowledgebase?

The knowledgebase module allows you to setup a help and documentation section on your site. 

Create different categories and articles to publish that can help your customers search for answers to issues that may arise with your eCommerce site, your products, or your services. You can also use it to publish how-tos and tutorials for your products and services.

If you want to use the knowledgebase module, you can activate it in Help and Support > Knowledgebase > Activate KB

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