Categories


Manage Knowledgebase

Manage Forum Posts

Manage Built-In Help Desk and Support Tickets

Articles


 Managing FAQs

Frequently Asked Questions or FAQs allow you to publish some issues your customers may ask on a repeated basis. Managing FAQs To view your FAQs, go to Help and Support > FAQ > View FAQ. Click on Add Question. On the Update FAQ page, enter...


 Support Settings

The integrated help desk and ticketing system in eCommerce Suite allows your clients and visitors to submit support issues or questions right in their members area. Support Settings To configure settings for your help desk, go to Settings >...


 What is Simple Forum?

The simple forum module allows you to build community among your members by allowing them to publicly post their ideas, issues and questions.  If you want to use the simple forum module, you can activate it in Help and Support > Forum Topics...


 What is a Knowledgebase?

The knowledgebase module allows you to setup a help and documentation section on your site.  Create different categories and articles to publish that can help your customers search for answers to issues that may arise with your eCommerce site,...