What are Instant Answers? Print

  • help and support, tickets, knowledgebase
  • 3

Instant Answers allows you to show different knowledgebase  entries based on what the user is typing on their help desk ticket.

To enable Instant Answers, go to Settings > Support > KB > Enable Instant Answers On Tickets

You will need to enable your knowledgebase and add relevent documentation pages in it as well.

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