Categories

4
Beginners Guide To eCommerce
 64
Configuration
 12
Design and Layout
 3
Developer and API information
 48
Management and Administration
32
Marketing and Promotions
 16
Support and Customer Relations

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What are Instant Answers? Print

  • help and support, tickets, knowledgebase
  • 3

Instant Answers allows you to show different knowledgebase  entries based on what the user is typing on their help desk ticket.

To enable Instant Answers, go to Settings > Support > KB > Enable Instant Answers On Tickets

You will need to enable your knowledgebase and add relevent documentation pages in it as well.

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settings configuration email captcha api cron automation offline mode eu cookie shipping invoices taxes admin tinymce wysiwyg marketing tracking affiliates commissions content blog disqus comments images phpmailer security support kb forum system backup administrators permissions backups contacts payment gateways modules help and support faqs currencies addresses orders cms tags affiliate marketing JAM installation licensing getting started eCommerce Suite getting strted overview maintenance admins admin groups payment options email templates restore logs updates locations localization license zones tax rates tax classes languages UPS FedEx USPS users members products inventory digital downloads subscriptions recurring payments memberships gift certificates affiliate products product categories brands suppliers product filters product attributes product specifications product reviews wish lists content management blog comments blog categories blog groups site pages basic pages site builder slide shows system pages image manager image gallery download files video manager site maps promotion affiliate groups traffic affiliate payments affiliate tools banners social media affiliate stores replicated web sites affiliate integration promotions management reports statistics tickets knowledgebase simple forum design layout themes logo icons members area templates site menus forms development profile photos upload facebook social logins network marketing auto logout admin timer session timer web design

  Support

  My Support Tickets   Announcements   Knowledgebase   Downloads   Network Status   Open Ticket