To add new knowledgebase categories, go to Help and Support > Knowledgebase > KB Categories. On the Category Details, set the following:
- Category Name – Name of your category
- Description – Description of your category
- Meta Title – The meta title for SEO
- Meta Keywords – The meta keywords for SEO
- Meta Description – The meta description for SEO
- Status – Enable or Disable this article
- Sort Order – Set a sort order for this article
- Parent Category – Set the parent category if you want this to be a subcategory
- Category URL – Permalink URL for this category
