Viewing articles tagged 'knowledgebase'


 Managing Knowledgebase Articles

To add a new knowledgebase article, click on Create Article in Help and Support > Knowledgebase. On the Article Details page, set the following: KB Title – The Title of your knowledgebase article KB Body – The Content your knowledgebase...


 Managing Knowledgebase Categories

To add new knowledgebase categories, go to Help and Support > Knowledgebase > KB Categories. On the Category Details, set the following: Category Name – Name of your category Description – Description of your category Meta Title – The...


 What are Instant Answers?

Instant Answers allows you to show different knowledgebase  entries based on what the user is typing on their help desk ticket. To enable Instant Answers, go to Settings > Support > KB > Enable Instant Answers On Tickets You will need...


 What is a Knowledgebase?

The knowledgebase module allows you to setup a help and documentation section on your site.  Create different categories and articles to publish that can help your customers search for answers to issues that may arise with your eCommerce site,...