To add a new knowledgebase article, click on Create Article in Help and Support > Knowledgebase. On the Article Details page, set the following:
- KB Title – The Title of your knowledgebase article
- KB Body – The Content your knowledgebase article
- Meta Title – The meta title for SEO
- Meta Keywords – The meta keywords for SEO
- Meta Description – The meta description for SEO
On the Configuration tab, set the following:
- Status – Enable or Disable this article
- Featured – Feature this article on the home page of your knowledgebase
- Category – Add this article to a specific knowledgebase category
- Permalink – The permalink URL
- KB Downloads – If you want to attach downloadable files to this article, you can select one from your download files in Content Media > Download Files
- KB Videos – If you want to show an embedded video on this article, you can select one from your videos in Content Media > Video Manager
- Sort Order – Set a sort order for this article
- Views – The number of views this article has received publicly