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  5. Managing Support Categories

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Managing Support Categories Print

  • help and support, tickets
  • 3

To create more support categories, you can go to Help and Support > Support Tickets > Support Categories.

Click on the Create Category button.  Enter the Category Name and Description.

To sort your categories, click and drag the Sort icon on the left-hand side.


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settings configuration email captcha api cron automation offline mode eu cookie shipping invoices taxes admin tinymce wysiwyg marketing tracking affiliates commissions content blog disqus comments images phpmailer security support kb forum system backup administrators permissions backups contacts payment gateways modules help and support faqs currencies addresses orders cms tags affiliate marketing JAM installation licensing getting started eCommerce Suite getting strted overview maintenance admins admin groups payment options email templates restore logs updates locations localization license zones tax rates tax classes languages UPS FedEx USPS users members products inventory digital downloads subscriptions recurring payments memberships gift certificates affiliate products product categories brands suppliers product filters product attributes product specifications product reviews wish lists content management blog comments blog categories blog groups site pages basic pages site builder slide shows system pages image manager image gallery download files video manager site maps promotion affiliate groups traffic affiliate payments affiliate tools banners social media affiliate stores replicated web sites affiliate integration promotions management reports statistics tickets knowledgebase simple forum design layout themes logo icons members area templates site menus forms development profile photos upload facebook social logins network marketing auto logout admin timer session timer web design

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  My Support Tickets   Announcements   Knowledgebase   Downloads   Network Status   Open Ticket
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