If you would like to create administrators that access only the help desk, you can create admin...Managing Support Categories
To create more support categories, you can go to Help and Support > Support Tickets >...Managing Support Tickets
To view your support tickets, go to Help and Support > Support Tickets > Active Tickets....Setting Predefined Replies
Predefined replies allow you to respond easier to support issues. If you would like to have...Support Settings
The integrated help desk and ticketing system in eCommerce Suite allows your clients and visitors...What are Instant Answers?
Instant Answers allows you to show different knowledgebase entries based on what the user is...