Help Desk
- Enable Support Tickets
- Support URL Redirect – If you want to use a different help desk, you can set the URL for it here
- Enable Support File Attachments – Allow members to upload support file attachments
- Set the support attachment upload path, the file types, and the maximum size
- Enable Auto Close of Tickets – Auto close tickets that have no replies after certain number of days
KB
- Enable Knowledgebase articles
- If you want to allow instant answers whenever someone is submitting a support ticket, you can enable this and eCommerce Suite will try and search through your knowledgebase articles that can match the question the user is submitting
Forum
- Enable the Simple Forum
- Moderate Forum Topics – new topics will be put in moderation and must be approved before it shows up publicly.
- Enable BBCode – If you want to allow BBCode, enable this option
