Support Settings

Help Desk

  • Enable Support Tickets
  • Support URL Redirect – If you want to use a different help desk, you can set the URL for it here
  • Enable Support File Attachments – Allow members to upload support file attachments
  • Set the support attachment upload path, the file types, and the maximum size
  • Enable Auto Close of Tickets – Auto close tickets that have no replies after certain number of days

            KB

  • Enable Knowledgebase articles
  • If you want to allow instant answers whenever someone is submitting a support ticket, you can enable this and eCommerce Suite will try and search through your knowledgebase articles that can match the question the user is submitting

            Forum

  • Enable the Simple Forum
  • Moderate Forum Topics – new topics will be put in moderation and must be approved before it shows up publicly.
  • Enable BBCode – If you want to allow BBCode, enable this option
  • settings, configuration, support, kb, forum
  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

Global Settings

The Global Settings Page controls most of the global aspects of your eCommerce system.  From...

Site Settings

This tab will set the following options for your web site:General Settings Your web site name,...

Store Settings

This tab sets the options for your eCommerce shopping cart and order management. Products...

Admin Settings

This tab sets some options for the admin area of eCommerce Suite Admin Profile Set the...

Marketing Settings

This tab sets the configuration for your affiliate marketing, rewards, and network marketing...