Support Settings

The Support Settings tab allows you to set the options for the internal help desk ticketing system as well as the knowledgbase and forum.

Help Desk

  1. Enable Support Tickets - Enable the Internal Help Desk Support System
  2. Support URL Redirect - If you don't use the internal help desk, you can enter a URL here to redirect users to a third party help desk system.
  3. Enable Support File Attachments - Allow users to attach files to tickets
  4. Support Attachment Folder Path - The physical folder path where ticket attachments will be stored
  5. Allowed File Attachment Types - Allowed file attachment types
  6. Max Attachment Size - The maximum file size for attachments
  7. Max Attachments Per Reply - The number of attachments that are allowed for each reply
  8. Enable Auto Close of Tickets - Automatically close tickets after specified interval
  9. Auto Close Interval - Number of days tickets will be automatically closed when no reply is made
  10. Support Tickets Prefix - Prefix for support tickets
  11. Sort Support Ticket Replies By - Show replies on tickets in Ascending or Descending format


KB

  1. Enable Knowledgebase - Enable the Knowledgebase Module


Forum

  1. Enable Simple Forum - Enable the simple forum module
  2. Moderate Forum Topics - Moderate all forum topics and replies
  • settings, configuration, support, kb, forum
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